Return & Refund Policy

This policy applies to purchases made directly from kindmoro.com. Our 30-day voluntary return option is in addition to your statutory consumer rights.

Order cancellations

Email th2575206@gmail.com as soon as possible with your order number. Orders can be cancelled for a full refund before processing. Once processing or dispatch has begun, we may be unable to stop delivery; this does not prevent you from notifying us of a statutory cancellation or arranging an eligible return.

Our 30-day voluntary return option

Contact us within 30 days of delivery to request a return. For this voluntary option, items must be unused, in their original condition and with their original packaging. Gift cards, items clearly marked as final sale before purchase, and items damaged through misuse are excluded from this voluntary option. These conditions do not restrict statutory cancellation rights or remedies for faulty or misdescribed goods.

UK and EU cancellation rights

If UK or EU consumer cancellation law applies to your order, you may notify us that you wish to cancel without giving a reason within 14 days after receiving the goods. Send the goods back within 14 days after notifying us. A clear email is sufficient; you may also use the optional cancellation form below.

You may inspect an item as you would in a shop. Original packaging is not a condition of exercising this right. Where permitted by law, a refund may reflect a loss in value caused by handling beyond what is needed to establish the item's nature, characteristics and functioning. A health or hygiene exception applies only where the law allows it for a genuinely unsuitable-for-return sealed item after its protective seal has been broken. Faulty-goods rights remain unaffected.

For a full statutory cancellation, we refund the amount paid, including the cost of our least expensive standard outbound delivery option. An extra charge for a premium delivery service is not refundable. Refunds use the original payment method without a refund fee and are due within 14 days of your cancellation notice; where permitted, we may withhold reimbursement until the goods are returned or you provide evidence of posting, whichever happens first.

How to arrange a return

Email th2575206@gmail.com with your order number and the item you wish to return. A reason and relevant photos help us investigate a fault, but no reason is required for a statutory cancellation. We will provide the appropriate return address and instructions. Please do not post an item to our contact or registered address unless instructed. Contacting us for instructions does not make statutory cancellation dependent on our approval.

Return shipping

You pay the direct cost of returning an unwanted item, unless we have agreed otherwise or applicable law requires us to pay. If we sent an incorrect, damaged or defective item, we will cover the necessary return cost for resolving that issue. Contact us before arranging that shipment so we can provide the appropriate instructions. We recommend retaining proof of posting and using a trackable service.

Refund processing

We inspect returned items and confirm the refund by email. Approved refunds are issued to the original payment method; your payment provider may take 3–7 business days to display the credit. This banking period does not extend any statutory deadline for us to issue the refund. For voluntary returns outside statutory cancellation rights, original shipping charges are generally non-refundable unless the return is due to our error or the law requires otherwise.

Damaged, defective or incorrect items

Contact th2575206@gmail.com as soon as you notice a problem. Reporting delivery damage within 7 days helps us investigate, but this is not a deadline that removes your statutory rights. Include your order number, a description and, where available, photos of the item and packaging. We will arrange the remedy required by applicable law, which may include repair, replacement, a price reduction or refund. The 30-day voluntary return window does not limit legal rights relating to faulty or misdescribed goods.

Exchanges

We do not offer direct exchanges for a change of preference. Please arrange an eligible return and place a new order for the item you want. This does not prevent a replacement where required to resolve a fault, damage or an incorrect item.

Optional cancellation form

Complete this only if you wish to cancel under an applicable statutory right. You may instead send any clear statement of cancellation.

To: Kindmoro, XINGYUE DREAM NETWORK TECH LIMITED
Email: th2575206@gmail.com
Contact address: 21-25 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon, Hong Kong SAR
I/We give notice that I/we cancel the contract for the following goods:
Order number and goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if this form is sent on paper):

Nothing in this policy limits consumer protections that cannot lawfully be excluded.