Refund policy

At CellUplift, we want you to feel confident with every purchase. This policy applies to purchases made directly from celluplift.com.

Order Cancellations

To request a cancellation, email th2575206@gmail.com as soon as possible with your order number. Orders can be cancelled for a full refund before they have been processed. Once an order has shipped, we cannot intercept it; please request a return after delivery instead.

Return Eligibility

Contact us to request a return within 30 days of delivery.
Items must be unused and in their original condition, with the original packaging.
Gift cards, final-sale items, and products used or damaged through improper use are not eligible for return, except where applicable law requires otherwise.

How to Request a Return

Email th2575206@gmail.com with your order number, the reason for your request, and photos of the item if applicable. Our support team will review your request and provide the return instructions and the correct return address.

Please contact us before sending anything back. Do not send a return to our contact address unless our support team specifically instructs you to do so. Include your order number, name, and reason for return inside the package.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect. For an issue caused by us, contact our support team for instructions before arranging a shipment. We recommend a trackable shipping method; we are not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Refund processing may take 3–7 business days depending on your payment provider.

Original shipping and handling charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise. If your refund has not appeared after the stated period, contact your payment provider and our support team.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact th2575206@gmail.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. We will review the case and arrange an appropriate resolution, which may include a replacement or refund.

These procedures do not limit any statutory consumer rights you may have.

Exchanges

We do not offer direct exchanges. If you would like a different item, please place a new order after your return is approved. This does not prevent a replacement being offered to resolve a damaged, defective, or incorrect item.