Политика доставки
Delivery Area
Delivery availability is confirmed for your address at checkout before payment. Our published U.S. service covers eligible destinations; overseas states and islands are excluded. For any other destination offered at checkout, check the delivery service, charge and estimate shown for your address before placing an order.
| Country/Region | Carrier | Cost | Estimated transit time |
|---|---|---|---|
| United States, within the delivery area described above | USPS, UPS, or FedEx | Free shipping | 3–7 business days after dispatch |
Order Processing
Orders usually take 1 business day to process before they are handed to the carrier. Processing and dispatch take place Monday–Friday, excluding holidays. Shipping time is separate from order processing time.
Shipping Charges
All orders shipped within the eligible U.S. delivery area described above receive free shipping. This U.S. offer does not promise free shipping or the same transit time for other destinations. Any delivery charge for your order is shown before payment.
Tracking Your Order
After dispatch, we will email you the carrier and tracking number for your order. For help with shipment updates, contact th2575206@gmail.com and include your order number.
Delivery Delays and Backordered Items
Carrier delays, weather and peak holiday periods can affect delivery estimates. If your package is delayed, contact our support team for assistance with tracking and updates. Delivery estimates do not remove your rights if an agreed delivery deadline is missed or your goods do not arrive.
If we cannot ship within the stated processing timeframe, we will notify you of the delay and seek your consent to a revised shipping date. You may instead cancel the unshipped items for a full and prompt refund of the amount paid for those items, including any applicable shipping charges.
If a backordered item is discontinued or unavailable, the unshipped item will be cancelled and refunded. We will not substitute a different product without your agreement.
Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, contact th2575206@gmail.com as soon as possible after delivery. Reporting damage within 7 days helps us investigate, but does not limit statutory consumer rights. Please include your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review your request.
Return and refund details are set out in our Refund Policy.
Contact Us
Kindmoro, operated by XINGYUE DREAM NETWORK TECH LIMITED
Email: th2575206@gmail.com
Contact address: 21-25 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon, Hong Kong SAR